Go-Live

We have a team on hand to provide the first line of support for local volunteers as we get to grips with our new digital tools. We can help with:

• How-to queries to support both the local processes and questions about the new digital tools that support those local processes.
• Help resolve any issues with volunteer's profiles.
• Escalate issues to second line support.
• Report any potential system bugs or functionality issues.

Please use the online form to raise any issues/queries and we will direct them to the best person to provide you with support or escalate where appropriate.

Not received your invite?

1. Ask your Lead Volunteer to confirm which e-mail address is on your profile.
2. Visit https://www.scouts.org.uk and click Sign In in the menu.
3. Click 'Forgot Password' and enter your e-mail address and request a verification code (this will be sent by e-mail and may end up in your Junk/Spam folder.